Privacy Policy

Last updated: 6 August 2026

Ramen TV is a short-form vertical drama streaming service operated by NTS (“we”, “us”). This policy explains what we collect, why we collect it, who processes it on our behalf, and the control you have over it. We do not sell your personal data.

What we collect

Account data. When you create an account we store an account identifier from our authentication provider, an optional display handle, your coin balance, and any VIP expiry date. We do not store your password — authentication is handled by our provider.

Purchase records. When you buy coins we store the platform (Apple, Google, or Stripe), the product purchased, the store transaction identifier, the status of the transaction, and the receipt returned by the store. We never receive or store your card number.

Activity in the app. Episodes you unlock, your watch progress, your saved list, daily check-ins, quest and milestone claims, and referral codes you create or redeem.

Device and usage data. Push notification tokens if you enable notifications, and app events (such as starting or finishing an episode, searching, or making a purchase) used to operate and improve the service.

Waitlist email. If you join the waitlist on this website, we store the email address you submit so we can tell you when Ramen TV launches.

Why we collect it

To provide the service — playing episodes, remembering your place, and applying the entitlements you have paid for.
To operate the coin economy — crediting purchases and rewards, and debiting unlocks, accurately and only once.
To prevent fraud and abuse — detecting replayed purchase receipts, referral farming, and repeated automated account deletion.
To meet legal, tax, and accounting obligations, and to process refunds and chargebacks.
To communicate with you about the service, where you have asked us to.

Who processes data for us

We use a small number of service providers, who process data only on our instructions: our authentication provider (Clerk) for sign-in, our video provider (Mux) for hosting and streaming episodes, our database provider (Neon) for storing the data described above, our hosting provider (Vercel) for running the service, and Apple, Google, and Stripe for processing payments. Payments are handled entirely by those providers; we receive only the transaction record needed to credit your coins and to reconcile refunds.

Deleting your account

You can permanently delete your account from inside the app at any time, without contacting us. Open Profile, scroll to Delete Account, and confirm. The same option is available on the profile page of the Ramen TV website.

Deleting your account immediately and permanently erases your personal data, including your account record, watch history and progress, unlocked episodes, saved list, check-ins, quest and milestone claims, push notification tokens, and app events. This cannot be undone. Any remaining coins and any episodes you have unlocked are forfeited and are not refundable.

Two categories of record are kept, with your identity removed rather than the record deleted, because we are required to retain them and because deleting them would create a fraud risk:

Purchase and coin-ledger records, which we must keep for tax, accounting, and refund reconciliation — store refunds and chargebacks can arrive weeks after a sale.
Anti-fraud markers, such as the identifiers that stop a single purchase receipt or referral code being redeemed twice, and a one-way fingerprint of your sign-in identity used only to rate-limit repeated automated deletion.

Once your account is deleted, these retained records are re-pointed to an anonymous placeholder and keep only opaque identifiers, amounts, and timestamps. The raw receipt returned by the payment provider — which can contain your name, email, and billing address — is erased at the same time, so what remains cannot be linked back to you.

Your other rights

Depending on where you live, you may have the right to access, correct, export, or restrict the processing of your personal data, and to object to it or withdraw consent. To exercise any of these, email us at hello@ramen.tv. To remove a waitlist email, contact the same address.

Children

Ramen TV is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.

Changes and contact

If we make a material change to this policy we will update the date at the top of this page and, where appropriate, notify you in the app. Questions about privacy can be sent to hello@ramen.tv.